Frequently Asked Questions: Your Quick Guide to Clarify Every Query
We only confirm a Booking or a quote upon receipt of a non-refundable deposit of 40% of total tour charges, the balance being due and payable 60 days prior to departure date. In the event of bookings being effected less than 60 days before departure the full amount charged will forthwith be payable.
Cancellation must be made in writing. Upon receipt of the written notification, Motema Tours and Safaris will confirm receipt thereof and this date will determine the following charges. This applies to Tour Guides as well.
• Up to 60 days prior to departure: Credit Note allocated and can be transferred.
• Less than 60 days to departure: 100% of total cost forfeited/lost
It is mandatory for the client to be in possession of a cancellation insurance policy. Please note that if the reason for cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges would normally be refunded to the client by the insurance company, subject to the terms of the insurance.
We accept various payment methods, including Bank Transfers, PayPal, Credit/Debit cards at our Office. Details regarding accepted payment methods will be provided upon booking confirmation.
Yes, a deposit is generally required to confirm your reservation. We only receive Deposit Payment through Bank Transfers or PayPal (fees on clients).
The deposit amount and payment deadlines will be outlined in your booking confirmation.
Yes, you may arrange it with your consultant
Yes, we prioritize the security of our customers’ payments. Our payment systems are encrypted and comply with industry standards to ensure secure transactions.
We accept payments in various currencies. However, the accepted currencies may vary depending on the payment method and the country of booking. Details regarding accepted currencies will be provided upon booking.
Refund policies vary based on the tour package and the timing of the cancellation. Our terms and conditions provide detailed information regarding refunds.
We occasionally offer discounts and promotional offers. Information about ongoing promotions or discounts will be available on our website or communicated through our marketing channels.
We recommend booking your tour as early as possible to secure your preferred dates, especially for peak seasons. However, last-minute bookings may also be available depending on availability.
Generally, our tour packages do not include international flights. Travelers are responsible for booking their flights to and from the destination.
We offer a diverse range of tours, including adventure tours, cultural experiences, wildlife safaris, and custom-tailored private tours.
Booking can be done through our website, by contacting our team via phone or email, or through our partnered travel agencies.
Yes, most of our tours include accommodations and meals. However, specific inclusions may vary depending on the tour package. Please refer to the tour details for comprehensive information.
Our cancellation policy varies depending on the tour package and timing of cancellation. Details regarding cancellations, refunds, and applicable fees are available in our terms and conditions.
Yes, we have family-friendly tours suitable for various age groups. Specific details about age requirements and suitability can be found in the tour descriptions.
We strongly recommend travelers to obtain their travel insurance. However, we do not provide travel insurance as part of the tour package.
Our tours are designed with safety as a priority. In case of emergencies or unforeseen situations, our guides are trained to handle various scenarios, and we have protocols in place to ensure the safety and well-being of our travelers.
Yes, we have Public Liability Insurance with our Company.
However, we recommend some additional insurance from clients
Yes, we are.
00264 85 300 00 02
Yes, we can plan a Zoom Meeting for clarification